Join the Choice Fitness Team | Careers in Health & Fitness

At Choice Fitness and Choice Fitness Elite, we’re dedicated to helping our communities achieve their health and fitness goals, and we’re looking for passionate individuals to join our growing team. Working with us means being part of a leading organization in the health and fitness industry, where your skills, talents, and dedication are valued and rewarded. We offer an exciting and dynamic work environment, where you’ll have the chance to challenge yourself, grow professionally, and make a meaningful impact.

If you’re eager to contribute to a high-quality service team and thrive in a supportive atmosphere, we invite you to apply below.

We are looking for a full-time Customer Service Team Leader to oversee our evening staff, including training of staff and ensuring adequate coverage, provide enthusiastic, courteous, timely service to all members, prospective members, and visitors.

At Choice Fitness and Choice Fitness Elite, we cater to those who expect more than a gym, those who appreciate the attention and thoughtfulness we put into providing an environment that will motivate and inspire. We offer the most Choices in the fitness industry at our 10 North of Boston locations.

Our Peabody location has a variety of spaces for recreational and sports programs including a 60-yard turf field, a basketball court also lined with 3 Pickleball courts, an indoor swimming pool, a climbing wall, 2 racquetball courts, and a party/event room.

• Achieve customer satisfaction standards by maximizing members’ experience.

• Meet and greet all members, non-members, and prospects.

• Check in all people entering the club, following the company’s policies and procedures.

• Assist members by direct inquiries to the appropriate department or staff.

• Operate multi-line phone system. Answer and transfer incoming phone calls with courtesy, keeping a phone log as required.

• Assist members with all juice bar and pro-shop purchases.

• Prepare Smoothies at the Juice Bar

• Operate cash register, keeping a balanced drawer during scheduled shift.

• Stock juice bar and pro-shop items

• Schedule tanning appointments

• Conduct regular locker room checks.

• Maintain clean and neat appearance of front desk and juice bar area.

• Assist in training front desk staff on policies and procedures.

• Assist GM and AGM

• Other duties as assigned.

Seeking a positive, energetic, hard-working individual who is willing to be customer service focused, understands the importance of interpersonal skills, and represents our gym with excitement by engaging with our members as they enter and exit the building.

• Open the club on time and correctly.

• Greet each member or non-member entering the club with a positive, and enthusiastic attitude.

• Check members into the club and provide up-to-date information about current schedules and class information.

• Work with the club management to maintain the facility and provide a clean, organized environment in the gym.

• Answer phone calls with the script provided and ensure we are assisting members to the best of our ability.

• Be a cashier clerk for our juice bar. -Ensure a balanced and daily cash drawer.

• Restock coolers and Juice bar.

• Completing new membership sales and updating current member information.

• Flexible hours

• Rotating shifts

• Weekends and Weekdays available

• The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

• Essential Duties and Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers, and Custodians.

• Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests and ensuring staff follows superior customer service guidelines.

• Assist with Staff Management and provide backup support to General Manager as needed.

• Assist in scheduling and supervising staff.

• Member service oversight - Ensuring staff is always providing a superior customer experience.

• Assist in resolving or escalating employee issues or concerns.

• Involved in all front desk-related activities including:

• Answer phones in a friendly manner and assist callers with various questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate all member requests, issues, and questions.

• Assist in overseeing cleanliness and maintenance of the facility.

• Assist in ordering supplies using specific budgets based on club requirements.

• Assist in tracking statistics and reports (weekly, monthly, and annually).

• Backup support for any employee who is absent.

• Provides coaching, mentorship, feedback, recognition and support to Personal Trainers to facilitate their success and skills development. Responsible for Succession Planning to facilitate retention and growth of key and top talent in the club.

• Provides input and participates in performance assessment and termination processes for Personal Trainers, in partnership with the President of Operations.

• Establishes and develops a collaborative and results-focused Personal Training team. Leads weekly Personal Training meetings ensuring effective communication, planning, coordination and alignment. Leads ongoing team building and leadership development activities. Promotes members and team success stories.

• A related University degree (in Exercise Science, Exercise Physiology or Kinesiology) or equivalent experience strongly preferred

• 2+ years related sales experience,

• 2+ years’ experience in the fitness industry.

• 2+ years of leadership and people management experience including proven success in leading, coaching and motivating teams and individuals to achieve goals and objectives across multiple locations. Demonstrated ability to motivate and influence all levels of the organization.

• 1+ years of personal training experience is required.

• Successful completion of one of the following: NASM, NSCA, ACE, ACSM Personal Training Certification is required. Successful completion of additional health and nutrition certification programs an asset.

• Current CPR & First Aid are required and must be maintained through employment.

• Ability to create and sustain a culture of service focused on hospitality, caring, welcoming and fun.

• A passion for fitness. Demonstrated knowledge of fitness equipment and wellness strategies.

• Strong communication (oral and written), interpersonal and relationship-building skills.

• Set up the party room prior to guests arriving and assisting party parents with decorating

• Greet all guests as they arrive, making sure waivers are signed, and entertaining guests as they wait for others to arrive

• Run scheduled activities based on party type (ex. sports, games, swim), and engage all kids while making the birthday child feel like the star

• Lead all guests back to the party room and assist parents with serving food/cake

• After party, help the parents clean up all of their stuff as well as sweep the party room and take out trash